Order experience

Help/customer/order-experience /
I want to report misuse of the Gojek app.
I want to report misuse of the Gojek app.

Gojek has been taking – and will take – swift action against users who are using modified versions of our app. These modified apps do not deliver on their claims and pose a security risk to users. 


If you suspect that someone is using a modified app, please click here to contact us via in-app Help. 


*Only accessible for viewing on phone/tablet.

Browse customer topics

Accident and Safety
Order experience
Lost and Found
Business profile
Community guidelines
Vouchers and Promotion
Fares and Charges
GoCar XL
Free accident coverage
In-Vehicle Recording Device (IVRD)
GoTaxi
RideShield
Account and Privacy
GoCar