If you’ve lost an item on a trip, you can try one of the following ways to get your belongings back.

We strongly encourage you to provide a token of $15 to your driver for their time and effort in returning the item.

First way: Call your driver directly

Here's where you can find post-trip call that will be available for 6 hours following trip completion:

1. Go to Main Menu
2. My Orders > History > Click on the order > Click the 'phone' icon

Alternatively,

1. Open your Gojek app
2. Go to Main Menu
3. My Orders > Select the relevant order > Need help > How to contact your driver directly

Second way: Message your driver with post-trip chat

Here's where you can find post-trip chat that will be available for 2 hours following trip completion:

1. Open your Gojek app
2. Go to Main Menu
3. My Orders > History > Chat

If your driver is not responsive they may be on a trip – please wait and try again in a few hours. Alternatively, please try the third and fourth way.

Third way: Click +65 3135 3136 to call the driver

1. Dial the number linked above
2. The bot will collect your verification information
3. We will connect you directly with the driver

If the driver did not pick up the call, don't worry. Gojek Care will send an SMS to both you and the driver so you can get in touch.

As the drivers are busy on the road, please wait patiently before calling again within the 12 hours expiration of the number sent to you.

Fourth way: Click gjk.sg/lostitem to submit a form OR

1. Open your Gojek app
2. Under Main Menu > Order Experience > I've lost an item
3. We will do our best to help retrieve your lost belongings!

Note that Gojek will not be held responsible for the condition in which lost items are returned to GoHub. In this case, “lost items” can refer to any forgotten, misplaced, or abandoned item including personal electronic devices, wallets, cash, keys, documents, luggage, etc. 

Perishable items will be disposed of immediately due to health and safety reasons – along with its container. All lost items will be kept for 3 months, then disposed of or donated.