Accident and Safety

Help/customer/accident-and-safety /
Staying safe from scams and phishing.
Staying safe from scams and phishing.

We implement strict data protection measures based on applicable laws and industry best practices – providing greater safety for everyone on the platform.


What we do to protect you:

  • Ensuring confidentiality and integrity of your personal information
  • Masking your phone number

Here’s some things to know:

  • Attackers may pose as a Gojek and trick you
  • Never share passwords/OTP/PIN with anyone
  • Read on to find out how to spot scams or phishing attempts

If you have any issues or receive a suspicious request, here's how you can reach us:

On your Gojek app > Main Menu > Help Center > Safety & Emergency > Staying safe from scams and phishing

Browse customer topics

Accident and Safety
Order experience
Lost and Found
Business profile
Community guidelines
Vouchers and Promotion
Fares and Charges
GoCar XL
Free accident coverage
In-Vehicle Recording Device (IVRD)
GoTaxi
RideShield
Account and Privacy
GoCar