Join Us

Join GO-JEK now and feel the benefits for you.

Driver

Bergabunglah menjadi driver GO-JEK dan dapatkan jam kerja fleksibel dan pendapatan yang dapat Anda atur sendiri.

Bisnis

Daftarkan bisnis Anda di GO-JEK dan kenalkan bisnis Anda kepada jutaan pengguna kami.

Talent

Bergabunglah menjadi Mitra GO-JEK dan jadikan kesempatan ini untuk meningkatkan kemampuan dan pencapaian Anda.

Have a question?

GO-RIDE

How to Make a Booking on GO-RIDE?

Use GO-RIDE to get to wherever you want, faster and hassle-free with a maximum distance of 25 km.

In GO-RIDE, you can make multiple orders at a time, and you can also communicate with Driver easily through the in-app chat feature.

Below are the steps of using GO-RIDE:

1. Choose GO-RIDE in main menu

new_homage_eng.png

2. You can set your drop-off location by:

a. Choosing the suggested location

1-destination-eng.png 

b. Typing on the search bar, or selecting the location via map and moving the pin around

2-search-destinasi-eng.png

Then, you can confirm your destination location by clicking the “Confirm Destination” button

 3-confirm-destination-eng.png

3. After setting your drop-off location, you can choose (or change) your pick-up location. Just click on the pick-up location, then choose your pick-up location

5_Confirm_Order_Eng__1_.png 

4. If you choose public places like mall, airport, or office building as your pick-up location, you can pick one of the suggested pick-up points as the picture below

ride_eng.png

You can also help our Driver to easily find you by adding a note that will be shown after you choose your pick-up location

5. Select your preferred payment method (GO-PAY or cash). If you have an active GO-RIDE voucher, your fare will automatically be deducted according to your voucher value

6_Payment_Eng.png

6. Select 'Order GO-RIDE' to make a reservation

5_Confirm_Order_Eng__1_.png

If you couldn’t find the nearest Driver from your pick-up location, there will be notification as below:

error_-_No_Driver_Eng.png

7. When you get a Driver, you can see his/her location and contact him/her via call or in-app chat. However, you will not be able to send in-app chat (and will automatically be directed to SMS) if you have trouble with your internet connection

8_Detail_Order_Eng__1_.png chat.png

8. If you want to cancel your order, click the ‘Cancel Order’ button and click ‘Yes’ on the verification message

 

After using GO-RIDE service, you will get a pop-up message to rate your Driver. You will also have your GO-RIDE receipt sent to your e-mail at the end of the trip. You just have to make sure that your e-mail address is already verified. To verify your e-mail, please go to 'My Account'.



Areas in Jabodetabek with GO-PAY Discount for GO-RIDE

Enjoy a 80% discount (maximum discount Rp5.000) when you use GO-PAY as the payment method for every GO-RIDE and GO-BUSWAY in specific areas below:

 

  • Tanah Abang Train Station and surrounding areas

Tanah_Abang.PNG

  • Bogor Station and surrounding areas

Bogor.PNG

 

  • Bojonggede Station and surrounding areas

Bojonggede.PNG

 

  • Citayam Station and surrounding areas

Citayam.PNG

 

  • Bekasi Station and surrounding areas

Bekasi.PNG

 

  • Sudirman Station and surrounding areas

Sudirman.PNG

 

  • Kota Station and surrounding areas

Jakarta_Kota.PNG

 

  • Tebet Station and surrounding areas

Tebet.PNG

 

  • Depok Station and surrounding areas

Depok.PNG

 

  • Tangerang Station and surrounding areas

Tangerang.PNG

 

  • Pondok Cina Station and surrounding areas

Pondok_Cina.PNG

 

  • Depok Baru Station and surrounding areas 

Depok_Baru.PNG

 

  • Duran Kalibata Station and surrounding areas

Duren_Kalibata.PNG

 

  • Pasar Minggu Station and surrounding areas

Pasar_Minggu.PNG

 

  • Sudimara Station and surrounding areas

Sudimara.PNG

 

  • Gondangdia Station and surrounding areas

Gondangdia.PNG

 

  • Juanda Station and surrounding areas

Juanda.PNG

 

  • Rawabuntu Station and surrounding areas

Rawabuntu.PNG

 

  • Manggarai Station and surrounding areas

Manggarai.PNG

 

  • Palmerah Station and surrounding areas

 Palmerah.PNG

 

Here are the GO-PAY Discounts outside of specific areas:

0-9 km discount of Rp1.000

More than 9 km discount Rp2.000

How Are Fares Calculated on GO-RIDE?

Use GO-RIDE as your transportation with maximum distance of 25 km. Below are the fares:

Tabel_tarif_customer_GO-RIDE_ENG_7_Mei.png

 

Surge Pricing

The fares for Jabodetabek, Bandung, Bali (including Gianyar and Tabanan), Surabaya, Makassar, Palembang, Medan, Balikpapan, Yogyakarta, Semarang (including Ungaran), Manado, Solo, Samarinda, Malang, Batam, Bandar Lampung, Serang, Padang, Sukabumi, Pematangsiantar, Pekanbaru, Tegal, Jambi, and Pontianak  are dynamic and depends on demand and may change at any time with the following terms:

  • Fares may be higher than normal, depending on number of orders and available drivers around the pick up location
  • No specific hours

 

Additional Fee*

  • Order at 23.00-05.00 will be charged with a Rp3.000 additional fee

*Additional fee is not applicable in these cities: Subang, Padang Sidempuan, Metro, Pangkal Pinang, Tanjung Pinang, Duri, Sabang, Kudus, Kebumen, Tomohon, Bitung, Gorontalo, and Palu

 

Payment with GO-PAY

Discount 20% with a maximum discount of Rp8.000

(exclude Jabodetabek, Bandung, Palembang, and Medan)

Jabodetabek

0 - 9 km discount Rp1.000

More than 9 km discount Rp2.000

Bandung, Palembang, and Medan

  • 0 - 8 km discount Rp1.000
  • More than 8 km discount Rp2.000

*GO-PAY discount is not applicable in these cities: Subang, Padang Sidempuan, Metro, Pangkal Pinang, Tanjung Pinang, Duri, Sabang, Kudus, Kebumen, Tomohon, Bitung, Gorontalo, and Palu

 

*Prices may change without prior notice

Which Cities is GO-RIDE Available in?

Currently, GO-RIDE service is available in:

  1. Jabodetabek
  2. Bandung
  3. Bali (including Gianyar and Tabanan)
  4. Surabaya
  5. Makassar
  6. Palembang
  7. Medan
  8. Balikpapan
  9. Yogyakarta
  10. Semarang (including Ungaran)
  11. Manado
  12. Solo
  13. Samarinda
  14. Malang
  15. Batam
  16. Sukabumi
  17. Pekanbaru
  18. Banjarmasin
  19. Mataram
  20. Jambi
  21. Sidoarjo
  22. Gresik
  23. Magelang
  24. Lampung
  25. Pontianak
  26. Padang
  27. Serang
  28. Cirebon
  29. Pematangsiantar
  30. Tasikmalaya
  31. Purwokerto
  32. Madiun
  33. Salatiga
  34. Kediri
  35. Tegal
  36. Karawang
  37. Jember
  38. Pasuruan
  39. Mojokerto
  40. Banda Aceh
  41. Pekalongan
  42. Bukittinggi
  43. Cilacap
  44. Sumedang
  45. Garut
  46. Belitung
  47. Madura
  48. Probolinggo
  49. Purwakarta
  50. Banyuwangi
  51. Subang
  52. Padang Sidempuan
  53. Metro
  54. Pangkal Pinang
  55. Tanjung Pinang
  56. Duri
  57. Sabang
  58. Kudus
  59. Kebumen
  60. Tomohon
  61. Bitung
  62. Gorontalo
  63. Palu