Join Us

Join GO-JEK now and feel the benefits for you.

Driver

Bergabunglah menjadi driver GO-JEK dan dapatkan jam kerja fleksibel dan pendapatan yang dapat Anda atur sendiri.

Bisnis

Daftarkan bisnis Anda di GO-JEK dan kenalkan bisnis Anda kepada jutaan pengguna kami.

Talent

Bergabunglah menjadi Mitra GO-JEK dan jadikan kesempatan ini untuk meningkatkan kemampuan dan pencapaian Anda.

Anda Punya Pertanyaan?

GO-RIDE

I want to order a transportation for my friend in a different location

When your friends ask for help to order a transportation from GOJEK, you can help them order GOJEK transportation services using your account. Please follow the steps below:

Let’s say you want to order GO-RIDE for your friend,

  1. Search the destination location in the search bar by typing the name of the Street followed by the name of the City / Regency or the name of the Place followed by the name of the City / Regency

 

  1. Search the pickup location in the search bar by typing the name of the Street or the name of the Place followed by the City / District, you need to add a note of the name and telephone number of the friend or person who are going to be picked up by the Driver. Then select 'Set Pickup'

 

  1. Make sure the address of destination and pickup location is correct, choose your preferred payment method (GO-PAY or cash), and then select ‘Order GO-RIDE


If your friend have arrived at the destination...

It's time for you to rate your Driver based on your friend feedback! See the steps here. You need the receipt? Just relax, we will automatically send the receipt to your verified email. If you think your email hasn't been verified, go to 'My Account' page.

How to order a bike

Use GO-RIDE to get to wherever you want, faster and hassle-free! our drivers are ready to take you anywhere with a maximum distance of 30 km. Also, you can make multiple orders at a time. 

Before making an order, make sure you are ready and at the pickup location as the driver will immediately come to the pickup location after receiving your order.

In the latest version of GOJEK app, you can communicate with GO-RIDE driver easily through the in-app chat feature. Below are the steps of using GO-RIDE: 

1. Choose GO-RIDE in main menu

2. You can set your drop-off location by:

a. Choosing the suggested location

  

b. Typing the destination on the search bar, or by dragging up the line above 'Where would you like to go?’ and click 'Select via map'

                        
 

*Make sure you have a stable internet connection and an active GPS to help the map detecting your location appropriately

3. After setting your drop-off location, you can choose (or change) your pick-up location. Just click on the pick-up location, then choose your pick-up location

You can also help our driver to easily find you by adding a note that will be shown after you choose your pick-up location

4. If you choose public places like mall, airport, or office building as your pick-up location, you can pick one of the suggested pick-up points as the picture below then click ‘Next’

         

5. Select your preferred payment method (GO-PAY or cash). If you have an active GO-RIDE voucher, your fare will automatically be deducted according to your voucher value

      

6. Select 'Order GO-RIDE' to make a reservation

          

If you couldn’t find the nearest driver from your pick-up location, there will be notification as below:

     

7. When you get a driver, you can see his/her location and contact him/her via call or in-app chat. However, you will not be able to send in-app chat (and will automatically be directed to SMS) if you have trouble with your internet connection

 

8. If you want to cancel your order, click the ‘Cancel Order’ button and click ‘Yes’ on the verification message

If you have arrived at your destination...

It's time for you to rate your driver! See the steps here. You need the receipt? Just relax, we will automatically send the receipt to your verified e-mail. If you think your e-mail hasn't been verified, go to 'My Account' page. 

Can I order GO-RIDE for my friend in different location?

Of course you can! Click here to see how.

I left my item

Keeping personal belongings while using GO-RIDE is a must to avoid them being left or lost. But, if you happen to left your belongings while using GO-RIDE, it is fully your responsibility.


The items that are left in the vehicles of our Drivers, that were reported and submitted to us by our Drivers, can be claimed by the respective customers within 90 (ninety) calendar days since the said order was made.

If the respective customers don’t claim their item(s) within the above timeline, then it is a firm declaration from the customers that the entire title rights of the item(s) was transferred and handed-over to us. Thus, we have the full rights to take any action on the said item(s).

How do I get fare estimate for my trip?

Do you want to check estimated trip fare from home to the office with GO-RIDE? Or do you want to know the estimated trip fare from the station to the nearest mall using GO-CAR? You can check estimated fare for your trip by following these steps:

  1. Choose the GOJEK service in main menu

 

  1. Enter your destination location and confirm it by clicking the ‘Confirm Destination’ button

2.png

(sample on GO-RIDE service)

 

  1. Then, choose the payment method using cash or GO-PAY. Please keep in mind, different payment methods will affect the cost of your trip. If you have an active voucher according to the chosen service, then the trip cost that will appear in the application are automatically deducted according to the voucher value

3.png

(sample on GO-RIDE service)

 

  1. You will see the estimated fare of your trip in the app. Since you only want to check the estimated trip fare, then you don't need to press the ‘Order’ button

4.png

(sample on GO-RIDE service)

 

Please keep in mind that when you order GO-BLUEBIRD, the fare shown on your GOJEK app is only an estimation and the actual fare you have to pay is the one on the taxi meter.

I want to give rating and tip to Driver

Had a pleasant trip with our driver? Or, did our driver still deliver your food even though it was raining?
Aside from saying thanks, you can show your appreciation by giving rating and tip to our driver after they completed the order.


“OMG I forgot to give rating and tip to driver”

Easy peasy, simply follow these steps:

  1. After each completed order, you will see driver’s rating page that you have to fill
  2. If you forgot to give rating to the driver, you can still do it by clicking 'Orders' section in GOJEK app homepage, click 'History' icon at the top right corner of the page, and choose the order that you want to give rating
 
  1. Give star(s) to the driver to rate their service
    • 5 Stars: Awesome
    • 4 Stars: Good
    • 3 Stars: OK
    • 2 Stars: Bad
    • 1 Star: Very Bad

  1. After giving a star, you will see a number of reasons you can choose. You can also tip the driver. The nominal tip that can be given depends on the GO-PAY balance you have

  1. Next, give additional comment about the driver in comment box if needed

  1. Click 'Done'
     

Please remember...

  1. The rating and tip that you have submitted cannot be revised. 
  2. If you forgot to tip your driver and you already submitted your rating, you cannot tip them. 
  3. Please make sure you gave the proper rating and tip based on your trip experience before you submit it.
  4. You can only tip driver if you make a payment using GO-PAY and you have enough GO-PAY balance to do so.

In which cities can I order a bike?

Currently, GO-RIDE service is available in:

  1. Jabodetabek
  2. Bandung
  3. Bali (including Gianyar and Tabanan)
  4. Surabaya
  5. Makassar
  6. Palembang
  7. Medan
  8. Balikpapan
  9. Yogyakarta
  10. Semarang (including Ungaran and Salatiga)
  11. Manado
  12. Solo
  13. Samarinda
  14. Malang
  15. Batam
  16. Sukabumi
  17. Pekanbaru
  18. Banjarmasin
  19. Mataram
  20. Jambi
  21. Sidoarjo
  22. Gresik
  23. Magelang
  24. Lampung
  25. Pontianak
  26. Padang
  27. Serang
  28. Cirebon
  29. Pematangsiantar
  30. Tasikmalaya
  31. Purwokerto
  32. Madiun
  33. Kediri
  34. Tegal
  35. Karawang
  36. Jember
  37. Pasuruan
  38. Mojokerto
  39. Banda Aceh
  40. Pekalongan
  41. Bukittinggi
  42. Cilacap
  43. Sumedang
  44. Garut
  45. Belitung
  46. Madura
  47. Probolinggo
  48. Purwakarta
  49. Banyuwangi
  50. Subang
  51. Padang Sidempuan
  52. Metro
  53. Pangkal Pinang
  54. Tanjung Pinang
  55. Duri
  56. Sabang
  57. Kudus
  58. Kebumen
  59. Tomohon
  60. Bitung
  61. Gorontalo
  62. Palu
  63. Jombang
  64. Merauke
  65. Kendari
  66. Palopo
  67. Ambon
  68. Jayapura
  69. Palangkaraya
  70. Bojonegoro
  71. Kisaran
  72. Tarakan
  73. Ternate