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Join GO-JEK now and feel the benefits for you.

Driver

Bergabunglah menjadi driver GO-JEK dan dapatkan jam kerja fleksibel dan pendapatan yang dapat Anda atur sendiri.

Bisnis

Daftarkan bisnis Anda di GO-JEK dan kenalkan bisnis Anda kepada jutaan pengguna kami.

Talent

Bergabunglah menjadi Mitra GO-JEK dan jadikan kesempatan ini untuk meningkatkan kemampuan dan pencapaian Anda.

Anda Punya Pertanyaan?

GO-BILLS

How do I use GO-BILLS?

Use GO-BILLS to pay your bills or buy a certain digital product voucher easily. Below are the steps:

  1. Choose GO-BILLS in main menu

  1. Choose the service/product you want to pay

  1. Follow the next step shown in app until you successfully make a payment using GO-PAY.

When making a payment through GO-BILLS, make sure you enter the Customer ID or Meter ID correctly.

Remember that if you make a payment through GO-BILLS, you will be charged with an administrative fee for each service you pay. To find out the administrative fees, please click here.

 

Is there a limit on payments in using GO-BILLS?

Yes there is. You’ll use your GO-PAY credits when making payment on GO-BILLS, therefore the payment limit of your bills or purchase of digital product vouchers depends on your GO-PAY credits.  

Why can't I make a payment through GO-BILLS?


If you cannot make a payment through GO-BILLS, please make sure these following things:


  • You are using the latest version of GOJEK app
  • Your GO-PAY balance is sufficient to make a payment
  • You have a stable internet connection
  • The bills has not been paid before
  • You entered the correct billing code
  • Your payment nominal does not exceed the maximum GO-PAY balance limit. For more information, click here
  • If you buy a PLN token, your kWh (electrical power) is not exceed the maximum limit
  • Enter the GO-PAY PIN correctly


Why hasn't my bill been paid or haven’t received my purchase after paying through GO-BILLS?


If your bill has not been paid or you haven’t received your purchase after you made a payment through GO-BILLS, please wait for up to 1 (one) business day.

If the problem persists, please report this to us through:

  • HELP page on GOJEK app
  • E-mail at cs@go-pay.co.id
  • Twitter (@gopayindonesia)
  • Facebook (gopayindonesia)
  • Instagram (@gopayindonesia)
  • Call Center 1500-304


How do I see my GO-BILLS transaction history?

You can see a list of GO-BILLS transactions that you have made in the "History" menu located in the right top corner of the GO-BILLS home page.

Your payment details will also be sent automatically to your registered e-mail in GOJEK app that has been verified. Or you can also re-send the receipt to your e-mail by clicking Send Receipt in your desired transaction history.

What is GO-BILLS?

GO-BILLS is a GOJEK service that allows you to pay your bills and buy certain digital vouchers in a simple way by using your GO-PAY credit only on GOJEK app. Currently, you can use GO-BILLS to pay for:

  • PLN (prepaid token, postpaid, and non electrical bills)
    • Prepaid: PLN token payment
    • Postpaid: PLN subscription bill payment
    • Non-Electrical Bills: Other bills such as new electrical installation, technical, and electrical power adjustment
  • BPJS Kesehatan
  • Google Play Voucher Code
  • Multifinance bills:
    • AEON Credit Service Indonesia
    • SFI (Suzuki Finance Indonesia)
    • Home Credit
  • Cable TV & Internet
    • MNC Vision
    • Okevision
    • Top TV
    • Indihome
    • Biznet
  • Game Voucher:
    • AOV [Arena Of Valor]
    • Mobile Legends
    • Ragnarok M: Eternal Love
    • Free Fire
    • Love Nikki
    • Speed Drifters
    • Steam
  • PDAM
    • Jakarta Aetra
    • Jakarta Palyja
    • Kab. Bekasi
    • Kab. Bogor
    • Kota Bogor
    • Kota Depok
    • Kota Makassar
    • Kota Medan
  • Pascabayar
    • Telkomsel Halo
    • XL Pascabayar
    • Indosat Pascabayar
  • Perusahaan Gas Negara (PGN)

GO-BILLS Special Promo

Get GO-PAY cashback when you make payment in GO-BILLS for electric bills, BPJS, even PLN Token and Google Play Store voucher! Click on the link below to see the terms and conditions.
Pay your bills at GO-BILLS and get 5% cashback (with maximum cashback of Rp20.000)

 

How do I know if I already received the cashback?

You will get a message when you receive the cashback in your 'Inbox' menu 

   

Or you can see in your 'History' menu to check it

 

    

Can I use my BPJS card right away after the payment is successful?

After the payment is successful, you can use your BPJS card right away. If the payment transaction status is successful but your BPJS card cannot be used, please contact BPJS Kesehatan at BPJS Call Center 1500400 or visit their website at https://www.bpjs-online.com/cek-tagihan-bpjs/ for further information.

Administration fee for GO-BILLS services

Here is the list of administration fee for GO-BILLS services:

What are the terms and conditions of Kode Voucher Google Play?

Before you make a transaction to purchase the Google Play Voucher Code on GO-BILLS, please read the following terms and conditions for purchasing the Google Play Voucher Code:

  1. Applies only to users aged 13 and older who are residents of Indonesia with a Google Payments account for Indonesia
  2. Applies only to purchases on Google Play the amount of funds being refunded will be added to Google Play balance for the gift card for future use
  3. Not redeemable with cash or other cards; can not apply to credit accounts; non-rechargeable; can not be combined with non-Google Play balance, resold, redeemed or transferred in value
  4. The user is responsible for the loss of the card
  5. For help or to view your balance please visit here
  6. There are certain devices and subscriptions not included in the purchase, please see the full terms for more information on this
  7. No charge, subject to full terms
  8. No refunds, except as required by law; however much.

When is the bills' payment due date and the fines?

Here are the payment due date and fines list:

*For GO-BILLS services, we suggest you to pay before the payment due date
*Fines depend on each Biller’s regulation
*Multifinance and Cable TV & Internet bill payments are currently available only for Android users

How to redeem Kode Voucher Google Play?

Redeem your Kode Voucher Google Play easily to your website or Android phone/tablet. Copy your Kode Voucher Google Play first from your ‘Payment Detail’ or ‘Transactions’ page on GO-BILLS.

 

To redeem on the website

  1. Go to play.google.com/redeem
  2. Enter Kode Voucher Google Play
  3. Start shopping

To redeem on an Android phone/tablet

  1. Launch the Google Play Store app on your Android phone or tablet
  2. Select Redeem
  3. Enter Kode Voucher Google Play
  4. Start shopping

How much is the limit of GO-BILLS transaction?

Since GO-BILLS payment uses GO-PAY credit, your payment limit depends on your GO-PAY balance limit.

If the bills you want to pay is more than Rp1.000.000, you have to upgrade your GO-PAY account first. After that, you can top up your GO-PAY balance to the amount of the bills that you want to pay.

Click here to find out more about GO-PAY balance limits.

Why is my bill amount in GO-BILLS incorrect?

Please note that administration fees and fines might change anytime according to the Biller’s regulation.

If your bills amount in GO-BILLS is different, please contact the Biller for further information.

How do I check my bill at GO-BILLS?

GO-BILLS service allows you to pay your bills and buy certain digital vouchers in a simple way by using your GO-PAY credit only on GO-JEK app.

Besides, you can also see the monthly bill amount you should pay through GO-BILLS.

The steps are quite easy, please follow these steps below:

  1. Choose GO-BILLS service in main menu

  1. Choose the service/product you want to pay

 

(example:  payment of postpaid PLN bills)

  1. Input your Customer ID, then click OK or Done button on your phone keyboard screen

(example:  payment of postpaid PLN bills)

  1. The amount of the bill you have to pay will appear on the screen. You don't need to click 'Pay' button if you only want to check your bill amount.
  2. Click 'Pay' button if you want to pay immediately and your GO-PAY balance is sufficient.

Easy, isn't it?