We know sometimes it’s confusing to see your order status in GoSend Same Day Delivery service when using it. So, let’s see the meaning for each status below!
If you order GoSend Same Day Delivery through your Gojek app:
Your order is confirmed and a driver will be assigned
to pick up your package around the approximate hour
Driver has been assigned to pick up and deliver
your package within the approximate hour
Driver is on the way to pick up your package
Your package is already with the Driver
and ready to be shipped to the recipient
Your package will arrive in the approximate time
Your package is on hold, you need to contact the Driver
for further information about it
If you order GoSend Same Day Delivery through e-commerce:
(Example of notification in Inbox. To track order status, click on the image)
When you click the link on the SMS, you will be directed to GoSend Same Day Delivery live tracking, and it looks like this:
These are the definitions of each status:
But.. there’s another thing that you can’t miss
Please ensure that our driver can access the delivery location. If the delivery location is an apartment, office building, etc., and you wanted the driver to go up to the destination floor, please make sure that our driver is allowed to go there. There is a possibility that your package or documents have been delivered to the destination, but the driver cannot go there without permission. Who knows?