We always strive to provide the best experience for you by paying special attention to your comfort and security while using Gojek services, including ensuring that you are fully protected when using our transport services from accidents that may occur.
If previously on every trip using GoRide/GoCar you have received accident insurance protection without additional costs which is intended for driver and passenger partners automatically, now you can add extra trip protection through this Safe Trip+.
Gojek in collaboration with Prodigi provides protection benefits in the form of SafeTrip+ for those of you who want to add extra trip protection.
To activate SafeTrip + you can follow steps below:
By paying an additional fee of Rp1.000 for one trip you can get the benefits up to Rp350.000.000. The benefits obtained are insurance protection from pick-up point to your destination with the following details:
Once you have activated SafeTrip+, this additional fee will be automatically added to your trip costs for as long as you wish.
The following are the details of the benefits and the sum insured obtained:
Medical expenses due to accidents
I. Right arm starting from shoulder: 70% (seventy percent) Sum Insured
II. Left arm starting from shoulder: 56% (fifty six percent) Sum Insured
III. Right hand starting from elbow: 65% (sixty five percent) Sum Insured
IV. Left hand starting from elbow: 52% (fifty two percent) Sum Insured
V. Right hand starting from wrist: 60% (sixty percent) Sum Insured
VI. Left hand starting from wrist: 50% (fifty percent) Sum Insured
VII. One eyesight: 50% (fifty percent) Sum Insured
VIII. Hearing of both ears: 50% (fifty percent) Sum Assured
IX. One ear hearing: 15% (fifteen percent) Sum Insured
X. One leg: 50% (fifty percent) Sum Insured
XI. Right thumb: 25% (twenty five percent) Sum Insured
XII. Left thumb: 20% (twenty percent) Sum Insured
XIII. Right index finger: 15% (fifteen percent) Sum Insured
XIV. Left index finger: 12% (twelve percent) Sum Insured
XV. Right little finger: 12% (twelve percent) Sum Insured
XVI. Left little finger: 7% (seven percent) Sum Insured
XVII. Right middle finger or ring finger: 6% (six percent) Sum Insured
XVIII. Middle finger or left ring finger: 5% (five percent) Sum Insured
Notes:
A. For those who are left-handed, the statement "right" is read "left" and vice versa.
B. In the event of partial loss of one of the members of the body as mentioned above, the guaranteed payment must be reduced proportionally, while in the case of the loss of two or more parts of the body together, the security payment may not exceed 100% (one hundred percent) of the Sum Insured.
C. If the payment of partial permanent disability benefits has reached 100% (one hundred percent) of the Sum Insured, then the Insurance for permanent disability completely / partially ends.
D. Reimbursement of all medical expenses/hospital care, if the insured experiences an accident and within 90 (ninety) days after the accident results in the insured being injured as well as requiring treatment by a doctor or hospitalized, up to a maximum limit of 2% (two percent) of the Sum Insured.
SafeTrip+ starts when you begin a trip using GoRide/GoCar services. Meanwhile, the SafeTrip+ period is calculated as you as the insured party are traveling using GoRide/GoCar, or per trip.
The Insurer is not obliged to pay the Sum Assured if the Insured dies due to an Accident, suffers permanent disability due to an accident, or undergoes treatment/care due to an accident due to the following reasons:
The allowed age entry is:
Age is calculated when the prospective Insured is declared to be accepted as the Insured, if the Insured's age is x years y months, then:
Determination of the Insured's Age is the closest Insured's Birthday.
And if the insured is different from the Gojek account holder/Policy Holder, then the Insured must be in the same 1 Family Card as the Gojek account holder/Policy Holder.
You can submit a claim in the How to claim Safe Trip+ article. In that article you can also see information regarding what documents are required for filing a claim and the deadline for submitting a claim.
Here is the list of contact you can reach to submit your inquiry:
Prodigi contact information (Monday-Friday, at 08.00-22.00 WIB)
Call Center Prodigi: 150118
WA Prodigi: +62 812-1264-0206
Email Prodigi: cs@prodiginow.com
Sinarmas contact information
Call Center Sinarmas: 021-28547999
Email Sinarmas: cs@simasjiwa.co.id
Can I stop the Extra Protection I have activated?
Yes, you can deactivate by clicking ‘Deactivate’ on the same page when you activate the Extra Protection insurance. The page is on the GoRide and GoCar order.
Hope this information helps you!